Where is my package?
We aim to have the parcel delivered within 2-3 days working for the UK and 3-5 working days for the EU. Sometimes there could be delays due to the weather, or Royal Mail’s system. If you don’t have the parcel within 14 days, please contact us.
What type of device is best for this type of e-liquid?
Since the e-liquid is 80% VG (Vegetable Glycerin) it’s best to use a sub-ohm device such as a box mod. The high amount of VG provides more flavour and larger clouds of vapour.
What are Nicotine shots?
Nicotine shots are 10ml sized bottles of high MG nicotine, normally 18MG. When added to a 100ml bottle of juice they are diluted, turning the 100ml bottle of e-liquid into a 3MG bottle of e-liquid if 2 nicotine shots are added. To learn more about nicotine shots please click here.
What is my account password?
When signing up for an account, we ask for your email and a password to use. This will be your password to sign into your account. If you have forgot your password you can email support and have it changed.
Support contact tickets will be answered between 9 AM to 10 PM. We aim to respond to tickets within 30 minutes.
We’re a British company and are based in Yorkshire. This ensures the quality of the product and support we can offer. Learn more about the company here.
You can also send us an email using firstname.lastname@example.org If you need to send images or videos please attach the files to the email.