SHIPPING & DELIVERY
Which countries do you sell to?
UK & EU
How much is postage/shipping?
UK shipping starts from £2.95
EU shipping is £8.75
How fast is the shipping?
Most parcels will arrive in 1-2 working days for the UK and 3-5 working days for the EU, not including the day the order was placed on. But can take up to 15 working days.
When will my order arrive?
We work to fulfil the orders as promptly as possible. Our warehouse begins processing your order within 1-2 business days after it is submitted. Keep in mind that packages aren’t transported over weekends or local public holidays and that it can take up to 15 working days.
Please note that our expected time frames are estimates and can vary due to factors outside of JICE E-LIQUID LIMITED, and the courier’s, control.
Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.
We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.
Will I be able to track my order?
Unfortunately no, we do not provide a tracking number with the order.
What if my package gets damaged during delivery?
Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to JICE E-LIQUID LIMITED within 7 days of receiving your order.
From where are orders shipped?
All of the orders are being shipped from United Kingdom.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
JICE E-LIQUID LIMITED cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Customers that will place an order within an European delivery address, should not be subject to import duties as we will ship the products from our warehouse in United Kingdom.
We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly.